What to Expect?

1. Timely Software Updates and Security Patching
   Regular, monthly-scheduled maintenance means your web will receive timely updates, ensuring that the application and any modules remain secure and up-to-date. This includes software patching and security update installation, reducing vulnerabilities and enhancing stability.
   

2. Structured Monthly Site Release
   A consistent support structure enables us to plan and execute monthly releases for your application. By maintaining this regular release cadence, we can avoid accumulating too many updates at once, which can make troubleshooting more complex.
   

3. Ongoing Review of Backlog and Critical Issues
   A dedicated review of backlog items or tickets each month means no issue is left unaddressed, especially critical tasks.
   

4. Reduced Ad-Hoc Costs and Improved Budgeting
   With a fixed-allocation support agreement, your web support costs become predictable. This structure allows for better budgeting and planning and avoids the added expense of unexpected ad-hoc requests.
   

5. Proactive Issue Resolution and Optimisation
   A proactive approach to application management will ensure performance issues or inefficiencies are identified early. Rather than reacting to issues only when they become critical, we can regularly review site health, optimise performance, and ensure everything is functioning at peak capacity.

Who is it for?

This support agreement is ideal for organisations looking to ensure the security, reliability, and growth of their website. It’s especially beneficial for those who rely on their site for critical information sharing, customer engagement, or service delivery. With a consistent support structure, you can rest assured that your website remains current, resilient, and ready to support your business goals, without the stress of unplanned maintenance or unexpected costs.

Where to from here?

1. Comprehensive Site Audit: We’ll start with an in-depth assessment of your website to identify immediate vulnerabilities, performance bottlenecks, and areas for growth. This step ensures we understand your application's current state and support needs.

2. Collaborative Goal Setting: Together, we’ll define your support goals, whether focused on security, functionality, performance, or user experience enhancements.

3. Customised Support Framework: Based on the audit and your objectives, we’ll propose a tailored support plan that outlines the scope of maintenance activities, update schedules, and resource allocation.

4. Agreement and Onboarding: Once you approve the plan, we’ll formalise the agreement and set up essential processes, including communication channels and issue tracking.

5. Proactive Management Begins: We’ll immediately start addressing critical vulnerabilities, deploying software updates, and implementing the agreed-upon support framework to enhance your application’s stability and performance.

6. Ongoing Optimisation: As part of our structured monthly releases, we’ll continuously review site health, tackle backlog items, and proactively resolve issues before they escalate.

7. Monthly Progress Updates: You’ll receive regular reports detailing completed tasks, improvements made, and upcoming priorities. This ensures transparency and allows for collaborative adjustments to the support strategy.